2. PURPOSE AND INTRODUCTION OF THE AGREEMENT

This Cancellation and Refund Agreement (hereinafter referred to as "Agreement") is the primary document regulating the legal relationship between the Buyer (hereinafter referred to as "User") and EQLEM YAZILIM VE BİLGİ TEKNOLOJİLERİ A.Ş. (hereinafter referred to as "Seller" or "Company") regarding the cancellation and refund processes of all digital services, software solutions, and products (hereinafter referred to as "Platform" or "Application") offered by the Seller.

This Agreement commits to offering a transparent, fair, and user-friendly approach in cancellation and refund processes. By registering on the Platform or purchasing our services, you declare that you have read all the articles and annexes of this Agreement completely, understand its content, and accept to be bound by these terms.

3. SCOPE OF SERVICES AND TERMS OF USE

Our Company provides various digital services to facilitate the processes of businesses and increase their productivity. These services are broadly categorized as follows:

• Basic Services: Standard services provided free of charge on the Platforms and having limited features.
• Premium / Paid Services: Services containing advanced technical features, integrations, and professional tools offered with paid subscription packages or one-time purchases.

Services are delivered digitally over a cloud-based platform and require an active internet connection to be used. The User undertakes to use the Platform only for legal and legitimate purposes, in accordance with the laws of the Republic of Turkey and international regulations. Any activity contrary to the laws constitutes a breach of this Agreement and may result in serious sanctions along with the Company's right to resort to legal remedies.

4. SUBSCRIPTION CANCELLATION AND PROCESSES

Our Company offers its users the freedom to cancel their active subscriptions at any time.

4.1. Exercise of the Right of Cancellation

The User can cancel their current subscription at any time. Cancellation requests must be submitted through the following methods:

• Using the relevant cancellation option under the account settings section within the Platform or Application used.
• Sending the request as an email to info@eqlem.com.

4.2. Validity Period of Cancellation

The cancellation request is processed into the system to remain valid until the end of the current billing or subscription period. The user's full access to the services continues during this time. The cancellation process is completed and automatic renewal is stopped before the new subscription period starts.

4.3. Automatic Renewal Terms

Subscription packages are automatically renewed depending on the plan selected by the user (monthly, annual, etc.). The cancellation request must be notified at least 24 hours prior to the renewal date. Otherwise, a charge may be made for the new period and this fee for the renewed period cannot be refunded.

5. RIGHT OF WITHDRAWAL AND EXCEPTIONS

5.1. Scope of Withdrawal in Digital Services

In accordance with the Consumer Protection Law No. 6502 and related regulations, services executed instantly in electronic environment and intangible goods delivered instantly to the consumer (digital contents, software, etc.) are among the exceptions of the right of withdrawal. Therefore, since our services become active immediately after payment, the standard 14-day unconditional withdrawal period is not directly applicable.

5.2. Exceptional Refund Initiative

Our Company, placing user satisfaction first, may perform refunds by subjecting them to an internal evaluation solely and exclusively in cases where it is verified that no technical transactions have been performed, no data entry has occurred, no API integration has been established, and/or no e-documents (e-invoices, e-archives, etc.) have been created from the moment the service was purchased, and provided that a written application is made within 14 days of the purchase date. If the service has been used in any way or if there is transaction history on the system, the refund request will be rejected unconditionally.

6. REFUND CONDITIONS AND IMPLEMENTATION

6.1. Refund Claim Requirements

Refund requests must be notified in writing to info@eqlem.com. In order for the request to be processed, all of the following conditions must be met cumulatively:

• The purchased digital services, API integrations, e-document tools, or modules must have absolutely not been used, and no data must have been defined to the system.
• The request must be submitted in writing within 14 (fourteen) calendar days starting from the original invoice date.

6.2. Operation of Refund Processes, Deductions, and Commissions

In case the refund request is approved by EQLEM YAZILIM, the refund amount is structured and paid within 30 (thirty) business days in accordance with the user's payment method, after deducting the intermediary institution commissions cut by payment channels (iyzico, banks, etc.), legal taxes/duties, and actual bank transfer costs. If the services are used partially or fully, it is absolutely not possible to make a partial refund based on duration.

6.3. Non-Refundable Products and Services

The following product and service purchases are strictly excluded from the scope of cancellation and refund:

• E-invoice, e-archive, e-waybill, etc. credit top-ups and e-document packages purchased via mobile or web platforms (These packages are in the nature of digital consumables).
• Subscription packages, modules, and annual/monthly license fees where any use or data entry has been made.
• Retroactive refund requests based on "unused" claims for licenses whose subscription period has started and is ongoing, even if the User has not actively logged into the system or used the service.

7. RIGHTS AND OBLIGATIONS OF THE PARTIES

7.1. User Obligations

• To notify cancellation or refund requests completely and accurately within the methods and periods specified in the Agreement.
• To use the Platform and the software services provided in accordance with the purpose and this Agreement, without abusing them.
• To timely fulfill payment obligations regarding purchased services.

7.2. Seller's Rights and Obligations

• To process submitted cancellation requests rapidly.
• To evaluate refund requests fairly and finalize them within the specified legal periods.
• To reserve the right to modify or terminate Platform infrastructure and services.
• To use the authority to suspend or terminate the user's service access in case of non-compliance with the Agreement conditions.

8. LIMITATION OF LIABILITY

EQLEM YAZILIM cannot be held liable under any circumstances for indirect damages (loss of profit, loss of data, business interruption, loss of commercial reputation, etc.) that may arise from the use or inability to use the Platform or the digital services offered, or from cancellation or refund processes. Platform and services are provided "as is" and no warranty is given regarding uninterrupted operation or absolute technical perfection. The User accepts that they use the services at their own risk and initiative. Any legal liability of EQLEM YAZILIM that may arise within the scope of this Agreement shall be limited to the total net subscription fee actually paid by the Buyer in the last six (6) months prior to the date on which the claimed event occurred.

9. TERMINATION OF AGREEMENT AND UPDATES

9.1. Termination

In case the User does not comply with the rules in this Agreement, the Seller reserves the right to terminate the services unilaterally. The user's subscription ends with their valid cancellation claim; in this case, the refund of fees paid, if any, is subject to the conditions of Article 6 above.

9.2. Amendments

Our Company reserves the right to update this Agreement at any time in accordance with market conditions and legal regulations. The modifications made acquire validity from the date they are published on the Platform, and users are deemed to have accepted these updates by continuing to use the services.

10. COMMUNICATION AND GOVERNING LAW

For all your questions regarding cancellation, refund, technical support, or other requests, you can contact us via our corporate email info@eqlem.com.

This Agreement is subject to the laws of the Republic of Turkey, and the Courts and Execution offices of Istanbul Central (Caglayan) have exclusive jurisdiction over potential disputes.